Legal & Financial Terms

Refund Policy

Clear, transparent rules regarding financial refund requests, service unit evaluations, and dispute protocols at Dectrax.

Eligibility Criteria

Reversion of digital service fees is strictly governed by transparent operational boundaries. Due to the high-compute and automated nature of Dectrax' security services, specific rules apply:

Initial subscription activations are eligible for a full refund within 24 hours if no automated vulnerability scans or threat intelligence queries have been executed.
Enterprise custom deployments are governed by the terms specified in your Master Service Agreement (MSA).
On-demand scan modules are non-refundable once the scanning node has been launched and connected to the specified target.

Service Unit Audit

Every refund request undergoes a telemetry evaluation. Our technical operations team checks compute resource allocation logs (e.g., API requests, proxy nodes, decrypt sessions) to verify usage.

“If security reports or threat intelligence datasets have been delivered and accessed, the service unit is considered consumed and cannot be refunded.”

Processing Timeline

Once a refund request is approved, payment processing follows these standard stages:

Phase 1

Validation Audit

24–48 hours

Phase 2

Finance Authorization

12 hours

Phase 3

Gateway Transfer

3–7 business days

Dispute Resolution

All billing inquiries and refund requests should be submitted directly to our finance team at billing@denti.systems.

We encourage direct resolution to ensure swift processing. Initiating unauthorized chargebacks without contacting support may result in temporary account suspension pending audit.

Encrypted & Compliant Financial Services